http://www.insuranceagentwebpower.com/2009/01/your-insurance-agencys-community-reputation/ Web services, insurance agents, and results. Sat, 13 Aug 2011 11:10:11 +0000 hourly 1 http://wordpress.org/?v=3.3 http://www.insuranceagentwebpower.com/2009/01/your-insurance-agencys-community-reputation/comment-page-1/#comment-8 Hate Customer Controlled Reviews? Maybe it’s Time to Get Over It | Insurance Agent Web Power Tue, 19 May 2009 11:09:31 +0000 http://www.insuranceagentwebpower.com/?p=23#comment-8 [...] The best way to offset negative reviews is by out weighing them with positive reviews. Happily, the evidence seems to indicate that there are a lot more good reviews than bad. Geoff Donaker, COO at Yelp, noted that the ratio of positive to negative reviews is 6:1*. If your agency is delivering real value, let go a little and encourage your customers to spread the word. [...] [...] The best way to offset negative reviews is by out weighing them with positive reviews. Happily, the evidence seems to indicate that there are a lot more good reviews than bad. Geoff Donaker, COO at Yelp, noted that the ratio of positive to negative reviews is 6:1*. If your agency is delivering real value, let go a little and encourage your customers to spread the word. [...]

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